Job Title

HCLTech Hiring for US Healthcare Medical Billing _ ChennaiLocation : ChennaiShift - US ShiftExperience - 13+ yearsDesignation - Senior ManagerRESPONSIBILITIES:- Manage day-to-day operations and direct the team responsible for Healthcare RCM Voice and non-voice process activities. - Manage and meet performance targets for average handle time, Client SLA, quality, and customer satisfaction. - Oversee a group of Team Leads responsible for managing calling agents, with 10 to 15 direct reports and a total of 100 to 150 agents. - Ensure proper integration with operations for effective execution of end-to-end processes. - Maintain quality and efficiency measures within the team in accordance with service level agreements. - Provide coaching and feedback to direct reports to ensure satisfactory performance levels. - Utilize business tools and advanced Healthcare RCM knowledge to identify problem areas and document business requirements. - Identify and recommend operational and technological tools to improve efficiency. - Collaborate with operations and information technology personnel to resolve issues and enhance operational efficiency. - Establish and maintain effective work procedures. - Evaluate and determine coaching and training needs to equip staff with necessary skills and knowledge. - Communicate and implement strategic direction and leadership for HCL to ensure consistent and cohesive business objectives and to enhance customer experiences in both a regulated and competitive market. - Plan and monitor operational initiatives to improve the efficiency and effectiveness of the voice process. - Review and ensure processes comply with internal policies and external regulations. - Address escalated issues regarding performance and quality. - Coordinate, participate in, and manage multiple projects assigned by senior management, providing input on operations-related matters. - Interface and coordinate with various stakeholders.SKILLS AND COMPETENCIES- Exceptional leadership skills, including the ability to manage through a shared vision and path to success - Ability to create, communicate and manage SLA metrics that support operational targets - Excellent problem solving skills and ability to use good judgment to make decisions - Possess exceptional people management skills enabling effective interaction with internal, external customers, employees, peers, and management - Exceptional verbal and written communication skills - Exceptional customer service abilities to handle difficult customers - Proficiency in Microsoft Office suite - Work effectively in a team environment - Strong time management and organizational skillsFORMAL EDUCATION AND EXPERIENCE- Graduation in any stream - Ten years of relevant work experience-: Healthcare AR calling experience preferred.Looking for candidate with an immediate to 30-day notice period.Interested candidates can share your profile to Yuvapriya.b@ with below given details.T.Exp:R.Exp:CCTC:ECTC:Notice period:Current location: