Job Title

Implementations ExecutiveRole OverviewThe Implementations function is responsible for delivering customer‑focused solutions from requirements definition through build, integration, testing, go‑live, and handover to support.The Implementations Executive is responsible for owning and delivering a portfolio of smaller client work items, supporting Implementation Managers on larger projects and programs configuring the client platform, and collaborating closely with internal teams, clients, and third‑party partners to ensure successful delivery.Key ResponsibilitiesCustomer / Client Delivery- Manage and deliver smaller client work items, including Change Requests and Mini Projects - Support Implementation Managers on larger client projects and programs - Schedule and lead regular progress calls with clients and third parties - Ensure all client documentation is high‑quality, clear, and understood by all stakeholders - Proactively manage client expectations throughout all stages of deliveryData & Reporting- Capture detailed business and technical requirements in Product Setup Forms (PSFs) - Ensure requirements are reviewed, approved, and accurately documented - Maintain up‑to‑date records in internal reporting and delivery systemsProduct Configuration & Testing- Configure the platform in Test and Production environments - Perform end‑to‑end pavement testing to validate configurations - Identify, troubleshoot, and resolve configuration or delivery issuesQuality & Controls- Maintain accurate internal documentation and contribute to knowledge management - Peer‑review colleagues’ work to ensure consistency and quality standards - Ensure delivery aligns with internal processes, controls, and best practicesInnovation & Continuous Improvement- Contribute to internal continuous improvement initiatives - Identify opportunities to improve delivery processes and client experienceLeadership & Collaboration ResponsibilitiesDeveloping Skills- Learn on the job to build knowledge of the industry, business processes, products, and systemsFostering Teamwork- Collaborate closely with product and technical teams - Raise, track, and manage issues via Jira or equivalent toolsCommunication- Provide regular status updates to internal and external stakeholders - Participate in internal delivery reviews and governance meetingsDelivering Results- Identify and manage delivery risks and issues - Ensure timely completion of assigned tasks and actionsSkills & ExperienceEssential- STEM degree (or equivalent qualification) - OR experience in a technical or client‑facing role within financial services, payments, or cards - Highly structured, organized, and detail‑oriented - Strong problem‑solving skills with a keen interest in technology - Excellent written and verbal communication skills in English - Proactive, positive, and solution‑oriented mindset - Ability to work independently as well as collaboratively within a team - Self‑motivated with a strong desire to develop skills and knowledgeDesirable- Understanding of APIs (REST and SOAP) - Experience with Jira, Salesforce, Slack, and MS Office - Exposure to project management or delivery environments - Proficiency in additional languages