Job Title

Grade: C2 Location: Pune 1: Vendor Manager Proven track record in technology vendor management role within the financial services industry, preferably within multinational banks Strong understanding of Technology operational management requirements for banks and knowledge of the external environment - regulatory, political, competitor and market Ability to translate technology strategy and align with vendors accordingly Experience of operating within a complex matrix environment Deep financial and commercial awareness Demonstrable experience in driving vendor performance, delivering service improvement plans and managing vendors across all contract types (T&M, Manage Services, hardware and software) Ability to manage and mitigate operational risk effectively Contract knowledge and able to design contracts to meet the requirements of the business Strong analytical and problem-solving skills, with the ability to synthesize complex information and make data-driven decisions to drive business outcomes Understanding of the HSBC Group and its strategy, structures and processes Knowledge of the external environment - regulatory, political, competitor and market