Job Title

Program Manager (Technical) – Telecom Platform Innovation, Infrastructure & AI Role Overview We are seeking a technically strong Program Manager to lead Telecom Platform initiatives with a focus on infrastructure reliability, build & release excellence, and automation-driven operations , while enabling AI-led innovation. This role combines program leadership with hands-on technical depth , ensuring scalable, resilient, and efficient telecom systems. The individual will drive execution across platform, infrastructure, and DevOps functions, while incubating AI capabilities as a strategic initiative. Key Responsibilities Program Leadership Lead end-to-end delivery of telecom platform initiatives (messaging, VoIP, real-time services, API platforms). Manage cross-functional teams across engineering, network, infrastructure, DevOps, and operations. Drive platform and infrastructure modernization aligned with cloud-native architectures. Ensure adherence to SLA, latency, scalability, and high-availability standards. Technical, Infrastructure, Build & Automation Oversee platform infrastructure support ensuring high availability, reliability, and performance . Collaborate with infrastructure and network teams to manage hybrid environments (on-prem and cloud) . Drive build and release management , ensuring consistent and high-quality deployments. Design and enhance CI/CD pipelines for efficient and reliable software delivery. Lead adoption of containerized and orchestrated environments (Kubernetes) . Develop and promote automation using Python scripting across deployment and operational workflows. Strengthen monitoring and observability frameworks , leveraging tools such as Zabbix . Implement SRE practices including monitoring, alerting, incident response, and root cause analysis. Ensure robust environment configuration, version control, and dependency management . Drive continuous improvement in deployment velocity, system stability, and operational efficiency . AI Enablement (Strategic Initiative) Identify and incubate AI use cases in platform operations (predictive monitoring, anomaly detection, intelligent alerting). Support development and scaling of AI solutions in collaboration with data and architecture teams. Capability Development Mentor teams on modern platform engineering, automation, and infrastructure-aware design. Foster a culture of innovation, experimentation, and continuous improvement. Qualifications Bachelor’s or Master’s degree in Computer Science, Telecommunications, or related discipline. 8–12 years of experience of managing a team of 50+ engineers in telecom software platforms or communication systems. Proven experience managing technology programs involving platform and infrastructure. Strong understanding of real-time systems and distributed architectures. Hands-on experience with Kubernetes, CI/CD pipelines, and cloud environments . Proficiency in Python scripting for automation. Experience with monitoring tools such as Zabbix (or similar). Exposure to AI/ML applications in enterprise or telecom environments is a plus. Leadership Attributes Innovation-driven with strong execution discipline. Technically credible across platform and infrastructure layers. Emerging leader with strong cross-functional influence. Effective communicator with strong stakeholder management skills.