Job Title

Role-TSR/Agent Required Technical Skill Set** GCP/GWS Technical Support Desired Experience Range** 6 months-2 years Location of Requirement Chennai, Indore Desired Competencies (Technical/Behavioral Competency) Must-Have** (Ideally should not be more than 3-5) Excellent Comm skill(verbal /Written) Typing skill (typing skills (Min 60 to 80 WPM)) Troubleshooting Experience: diagnosing, and resolving complex issues with SOP documents Support Experience: Familiarity with support methodologies, case lifecycles, and analytical skills for breaking down issues. Knowledge on any Ticketing tool , ITIL knowledge Good-to-Have Exp 6+ months of experience in infra , Storage, Service Desk Knowledge and hands on experience on Google products. (Gmail,Calender,Meet,drive,Docs,Sheet,Slides, Gemini app, Notebook LLM,Keep,Sites,Forms,Appsheet) Google Workspace Administrator certification it would be great advantage.Responsibility of / Expectations from the Role 1Response, diagnosis, resolution and tracking by phone, email, chat of customer support queries 2Maintain response and resolution speed as defined by Service Level Objective (“SLO/s”) 3Keep high customer satisfaction scores and follow quality standards in 90% of cases 4Use existing knowledge base to provide a customer facing root cause assessment; and 5Provide customer facing bug progress summary using available tools and platforms.