Job Title

Staff - Experienced - Automation & Media AI Engineer Troubleshooting; Ticket-Based Support; Minor Enhancements Execution; Documentation/Runbooks Media AI tools (e.g., Roots Automation, HeyGen or similar), ITSM tools (ServiceNow), and basic observability concepts. Familiarity with cloud services (AWS) is desirable L3 support required Mandatory skills - Automation workflow production support, Workflow monitoring, Incident and ticket management, Break-fix troubleshooting, Root cause analysis, End-to-end validation, ITIL processes, Runbook documentation, Change support, Operational discipline, Stakeholder communication, Team collaboration Nice to have skills - Roots Automation, Media AI tools (HeyGen or similar), ServiceNow, Observability basics, Log analysis, Integration support, AWS cloud, Performance monitoring, Workflow optimization, AWS certification