Job Title

Job DescriptionRole: Japanese BilingualExperience: 4 to 8yearsLocation: IndoreKey Responsibilities Provide L1 support for applications and infrastructure as per defined SLAs.  Perform system monitoring and identify potential issues proactively.  Log, categorize, and prioritize incidents, ensuring timely escalation to L2/L3 teams when required.  Communicate with Japanese customers and internal teams for issue updates and clarifications.  Record incident details accurately in ticketing tools and maintain documentation.  Conduct basic troubleshooting using SOPs.  Ensure continuous service availability and participate in shift handovers.  Support routine operational checks and reporting.Required Skills & Qualifications Japanese Language Proficiency – JLPT N3 Equivalent or above (mandatory).  1–5 years of experience in L1 Support / Monitoring operations.  Good understanding of IT supports workflows and incident management.  Ability to read, write, and communicate eAectively in Japanese and English.  Willingness to work in 24×7 rotational shifts, including night shifts.Preferred Skills Basic knowledge of Excel (functions like VLOOKUP, pivot tables, formatting preferred).  Exposure to monitoring tools or ticketing systems (e.g., ServiceNow, Jira, etc.).  Experience in ITIL processes is an added advantage