Job Title

- Managing a team of 120-150 Pickup and Delivery Partners directly on a daily basis Drive Pickup & Delivery Partner efficiency assigned at an individual level. - Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis. - Improve and maintain promised delivery times for better customer experience. - Conduct classroom/field training at an individual level for better customer experience. - Conduct regular field audits for better compliance among Pickup and Delivery Partners. - Manage and control voluntary attrition and control absconders by conducting regular engagement activities. - Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas. - Ensure excellent customer experience by solving order level escalations. - Support Pickup and Delivery Partners during emergencies and exigencies.