Job Title

Hi, We are hiring for one of our client based in KochiJob Role :Key Account Manager Experience :12 Years Salary Bracket : 10 LPA Location : KochiJOB DESCRIPTION :A Key Accounts Manager is responsible for managing and nurturing relationships with key clients or customers of a company • Their primary focus is on building long-term partnerships, maximizing customer satisfaction, and driving business growth within the key accounts • Developing strong relationships with key clients by understanding their business needs, goals, and challenges • This involves regular communication, conducting meetings, and building rapport with key stakeholders • Identifying opportunities for account growth and expansion within the key accounts • This may involve cross-selling or upselling additional products or services, identifying new business opportunities, and developing strategies to increase revenue and market share • Ensuring high levels of customer satisfaction and retention within the key accounts • This includes proactively addressing customer concerns, resolving issues, and acting as the primary point of contact for any service-related inquiries or escalations • Collaborating with internal teams, such as sales, marketing, and product development, to develop strategic account plans • These plans outline the objectives, strategies, and action steps required to meet customer needs and achieve business goals • Tracking and analyzing key performance metrics and indicators for the key accounts • This includes monitoring revenue growth, customer satisfaction scores, market trends, and competitive activities to identify areas for improvement and develop proactive strategies