* Interact with customers to help troubleshoot and resolve complex technical product problems or issues.* Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements.* Track and document inbound support requests and ensure proper notation of customer problems or issues.* Document problems and solutions to train lower-level support on how to properly address customer or product problems.* Communicate with product development department to improve on current design or to identify possible problems with design.* Stay abreast of current technology in products, design changes, and new products offered.* May travel to client site in order to resolve extremely complex customer and product issuesEducation
Job Title
Technical Support Consultant