Job Title

RoleCandidate would be actively working on L1, L2 related issues on Windows server.He would be responsible for monitoring client infrastructure and needs to handle events within stipulated timeframe.Candidate would be a part of 24*7 rotation support and would be responsible for answering Customer queries over the emails/calls. Must hold at least 5+ years of work experienceResponsibilitiesMonitor multiple client environments 24x7 using tools for application, system, platform, and integration monitoring.Ensure availability and performance of distributed IT infrastructures.Provide Azure support: VM monitoring, disk expansion, and storage management.Support backup operations: job verification and data restores.Troubleshoot, diagnose, and resolve technical issues.Own incidents through resolution and maintain clear communication with stakeholders.Document actions and maintain infrastructure and troubleshooting documentation.Notify customers and third-party providers of issues, outages, and remediation status.Collaborate with internal teams and provide timely ticket updates.Skills & QualificationsTechnical SkillsProficient in monitoring tools and ITSM platforms.Hands-on experience with Windows, Azure infrastructure and Office 365Working knowledge of cybersecurity practices.Strong troubleshooting and diagnostic skills.Experience with backup tools and processes.Leadership & CommunicationExperience leading or mentoring in a 24x7 operational environment.Excellent verbal and written communication skills.Strong interpersonal skills with a customer-first mindset.Ability to work remotely while staying engaged in