Job Title

JC: Major Incident Manager-C1 Role: Application Support Analyst Rate:200K/ M Location: Only Mumbai Customer Round : Yes Experience Level: 11+ Yrs POC: Vijay Job Description Position The candidate will provide Level 1&2 support for the core banking ecosystem of the bank. The eco-sysem includes Applications related to Transaction Banking, Financing, Client Account management, General Ledger and Financial reporting for local regulator or Head Office in Paris. Main responsibilities In close interaction with the various IT contributors, you will Provide L1 and L2 application production support to internal users for the banking operations Perform system operations and administration tasks, including checking and monitor multiple systems performance on a daily basis Ensure maximum uptime for multiple production systems Act as bridge between End Users and IT and handle the minor requests/incidents Act as an incident owner work closely with resolution team for major incidents in the framework of Incident and Problem management processes Work closely with internal users and external vendors to investigate and resolve production system issues Coordinate and communicate system enhancement/bug fix requirements to respective software engineering teams Work with different internal teams to maintain and upgrade the production systems Participate in the Projects design and communicate on the requirements for better observability and high performance of the Production systems Qualifications and Profile The candidate should have minimum 5 year's experience in application support, with exposure in Banking industry Technical Skills Hand on experience on UNIX, Shell scripting Hand on experience on RDBMS Oracle, SQL & PL/SQL Exposure on Docker EE, Kubernetes, Argo CD. Exposure in DevOps tools like Jenkins, Master Deploy etc. Exposure in Elastic search (KIBANA), Grafana Exposure in Financial Data warehouse and Business intelligence tool (SAP BI - Business Objects) is an advantage. Exposure in Control-M and any ETL tool is an advantage. Nice to have Good knowledge of all phases of the system development and implementation life cycle (SDLC). Good understanding of Incident, Problem and Change Management processes Other Professional Skills and Mind-set Excellent communication and interpersonal skills. Strong analysis, problem solving and troubleshooting skills. Self motivated and excellent team player. Perseverance and diligence towards attaining goals and effective time management. KEY SKILLS AND COMPETENCIES 8-10 years exp in driving the service operations. Min 8 year of experience in managing the IM and MIM processes Preferably ITIL Expert, or Min two ITIL Intermediate certified professional Strong analytical, communication, presentation and reporting skills Good leadership, people management and operational skills Should have exposure to ITIL practices. Good written & verbal communication skills Experience in helpdesk environment Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere Ability to work in shift and flexible schedule Ability to motivate staff Excellent team skills with ability to listen and contribute to discussions and meetings Building & Maintaining Relationships End to end ownership for customer satisfaction through levels of support Planning and organization & working well with Virtual Team Virtual Team Management Skills Relationship Management for services and vendors interface