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JOB DESCRIPTION Req ID:     We are currently seeking a Developer or Technical Lead (Niche or Regular), Cloud Consultants, QA Tester, QA Lead, Data Migratio to join our team in Delhi, Delhi (IN-DL), India (IN). Salesforce Business Analyst (Service Cloud)Role Summary :The Salesforce Business Analyst will work closely with the project team to support the implementation of Salesforce Service Cloud using primarily out-of-the-box (OOTB) capabilities. The BA will translate business requirements into functional Salesforce configurations, support case management processes, and assist with functional testing and user validation. Key Responsibilities :Collaborate with stakeholders and project manager to understand service support processes and requirementsDocument business requirements, user stories, and functional specifications aligned to Salesforce Service Cloud OOTB featuresSupport configuration of Service Cloud features including:Case managementService ConsoleOmni-Channel routingKnowledge BaseAssist in process mapping, gap analysis, and identification of standard Salesforce solutions with minimal customizationSupport functional testing, UAT preparation, and defect triageEnsure solution aligns with client standards, governance, and implementation guidanceProvide ongoing support to client-led delivery and respond to assigned tasks as directed by project managerRequired Skills & Experience:8-12 years of experience as a Salesforce Business AnalystStrong experience with Salesforce Service Cloud implementationsHands-on knowledge of case management, omni-channel, service console, and knowledge articlesExperience working in team augmentation or client-led delivery modelsStrong documentation and stakeholder communication skills About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.