Job Title

Overview and purpose of role:As an Assistant Boutique Manager at Christian Louboutin, you will work closely with the Store Manager in the overall management of the store, staff, merchandise, and particularly in leading an outstanding customer-facing and service-oriented team. You will act as an extension of the Store Manager in his/her absence.Under the Store Manager’s supervision and with respect for all internal procedures and guidelines, the Assistant Boutique Manager drives the team to achieve sales objectives, maintains and achieves high operational and merchandising standards and goals, builds highly motivated teams, and develops associates for their next step.You will organize and supervise the work on the floor acting as a role model for the team. You must excel in building customer relationships and transferring knowledge and skills to Sales Associates.Key Responsibilities of the role:Sales and Customer ManagementProposing and implementing action plans to develop sales for each product category.Ensuring the achievement of business goals and strategic projects.Ensuring the implementation and development of initiatives to grow the clientele database of the store.People Management and DevelopmentManaging store staff with the help of the Management and the Human Resources Department.Ensuring the development of motivation, sense of belonging, and business involvement among the team.Supporting the Store Manager in training Sales Advisors on new collections and selling techniques.Challenging Sales Advisors on seasonal products.Customer ServiceEnsuring all associates provide the highest level of customer service.Ensuring staff maintains constant client communication through client books.Managing the client database and utilizing information to increase sales and client contact.Resolving client problems and complaints quickly and effectively.Store ManagementAssisting the Store Manager in managing HR administration (planning, absences, etc.).Solving client disputes and escalating issues to the Store Manager as necessary.Performing back-office activities such as data entry, inter-shop movements, product delivery, daily closures, etc.Store Image ManagementEnsuring correct interpretation and implementation of visual guidelines and procedures.Keeping store employees updated about visual issues and ensuring best-seller products are displayed through close cooperation with the Visual Display Team.Supporting product presentation to the highest standards.Maintaining the store’s overall cleanliness, tidiness, and efficiency to reflect the brand's communication and promotion strategy.Store Operation ManagementFollowing up on daily sales reporting.Controlling product quality, including the management of defectives and repairs.Ensuring reconciliation of bank deposits (bank transfers, cash, credit cards, duty-free, fund repositories, etc.).Human ResourcesSupporting the Store Manager in recruiting, training, and developing staff to ensure all positions are filled in a timely manner with qualified personnel.Implementing and providing follow-up for all training programs and seminars.Evaluating the performance of each associate and providing constant feedback to ensure results.Resolving human resources issues in a timely and effective manner, partnering with HR when necessary.Ensuring professional grooming standards are reflective of the brand image at all times.Communication & ReportingHelping the Store Manager ensure smooth and regular reporting on turnover, HR matters, accounting, client disputes, events, etc.Supporting the Store Manager in building and maintaining communication with members of corporate office, mall management, and other stores.Skills and Requirements:In order to deliver the main responsibilities of the role, you will need the following skills:Proven experience in a retail company; a plus if it’s in luxury or service environment.3 to 5 years of luxury fashion retail management and sales experience.Proven ability to drive results and to develop people as well as turnover.Commercial awareness and strong business acumen.Strong customer relationship management and development as well as networking skills.Strong knowledge of fashion luxury markets and trends.Excellent person appearance (smart with a sense of individual style).Excellent English skills (Other additional languages would be an advantage).Very good command of Microsoft Office tools such as Excel, Word and PowerPoint and of any ERP.Our business and our Values:Christian Louboutin opened his first boutique in Paris in 1992. An artist and craftsman with a true passion for shoes, his designs are unique and instantly recognizable, thanks in part to their signature and now trademarked red lacquered soles. The collections for both men and women combine wit, glamour, elegance and technical proficiency like no other. Since the brand’s launch, his creations have been immortalized in museums, on fashion week runways, red carpets, and in pop culture around the world. As a result, the Christian Louboutin brand name and his signature red sole are now among the most valuable trademarks in the fashion industry.Our people are at the heart of our brand. We celebrate individuality and allow the freedom to have responsibility, autonomy and creativity within your role. Our colleagues have in common the passion and dedication to our Brand, and its continued success. We live by our values: We are down to earth – we stand with authenticity, integrity and respect. We have passion – we drive our business with agility, commitment and care. We have happiness in all that we do – we collaborate with positivity, open-mindedness and fun. We work with inspiration – we envision the future with confidence, creativity and freedom. If the shoe fits, walk with us… The Maison Christian Louboutin is an equal opportunity employer. We are committed to recruitment practices that do not discriminate against any job applicant because of their race, color, gender, age, nationality, culture(s), religion, sex, physical or mental disability, or age. We believe that a culture of diversity and individuality fosters our core values we listed above. So, if you also share this mindset and these values and you dream of coloring your soles red as part of the Louboutin adventure, please join us!