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About Cityflo Cityflo is a daily commute company that provides a comfortable, stress-free travel experience for corporate professionals, as an alternative to driving. With premium buses, a simple app, and caring customer service, our passengers get the luxury of time in their busy schedules — where they can read their book, watch Netflix, nap, or simply soak in the city's view. We're bringing joy back to commuting and turning around urban traffic woes in a big way.Today, we run 650 buses and log 35000 daily bookings. After establishing strong product-market fit and building a profitable business in Mumbai, we’ve expanded services to Hyderabad & Delhi, where the commute problem is as urgent and exciting. Over the next 2 years, we plan to scale to 1000 buses and 100,000 daily bookings across all the cities.Cityflo is well-funded by prominent VCs — India Quotient, Lightbox Ventures.Website: App: Is This Role Critical ?At Cityflo, the driver is the brand in motion. Every customer interaction, every on-time arrival, and every safe journey defines how Cityflo is experienced on a daily basis.Though drivers are employed by operator partners, Cityflo owns the responsibility of shaping their experience, engagement, and service mindset (excluding payroll). This role ensures drivers feel connected to our mission, accountable to our standards, and motivated to deliver excellence.It is central to building a structured, people-first driver ecosystem that strengthens retention, elevates service quality, and directly impacts customer satisfaction and brand trustKey ResponsibilitiesDriver Lifecycle ManagementLead and streamline hiring coordination with operator partnersDesign and enhance structured onboarding programsImplement driver induction modules aligned with Cityflo’s service standardsCreate probation evaluation and confirmation frameworksDevelop structured exit management and retention analysisEngagement & Culture BuildingDesign engagement initiatives for a distributed, blue-collar workforceBuild reward & recognition programs linked to performance and customer feedbackLead field visits and driver connects to understand on-ground challengesConduct periodic satisfaction surveys and action planningDrive behavioural and service excellence interventionsPerformance ManagementDevelop driver performance scorecards (safety, punctuality, behaviour, customer feedback, compliance)Establish data-driven review mechanismsPartner with operations to address performance gapsImplement counselling and improvement plansBuild structured documentation and escalation frameworksOperator Stakeholder ManagementAct as the bridge between Cityflo and operator partners for all driver-related mattersEnsure policy alignment and consistent people practicesCollaborate on workforce planning and manpower forecastingInfluence operator leadership on best HR practicesTraining & DevelopmentIdentify skill gaps and design targeted training programsConduct behavioural, customer handling, and safety workshopsStandardize training modules and refresher programsCreate leadership pipelines among senior drivers (Driver Captains, Mentors, etc.)Compliance & DisciplineEnsure adherence to safety, grooming, and service standardsDevelop code of conduct and disciplinary matricesHandle grievance redressal mechanismsManage sensitive cases with empathy and firmnessTeam LeadershipLead and mentor Driver Development ExecutivesDefine KPIs for the teamBuild structured reporting dashboardsDrive continuous improvement initiativesMust have -4–5 years of experience in HR / People ManagementStrong exposure to blue-collar workforce management (logistics, manufacturing, transport, facilities, gig workforce, etc.)Experience in high-volume workforce environments preferredPrior experience in employee engagement and performance managementIf shaping the driver's experience who shapes Cityflo’s experience will excite you, Please share your profiles at on this link below -