Job Title

Service Delivery Manager – IT Service Desk & End User Computing (Remote IT, Intune)Experience: 12+Location: Hyderabad/Coimbatore Role Summary:We are looking for a Service Delivery Manager to lead an IT Service Desk team delivering high-quality remote IT support, endpoint management, and user lifecycle services including onboarding/offboarding.Key Responsibilities:• Manage L1/L2 IT support teams providing global remote assistance• Ensure service desk meets SLA targets for response and resolution• Oversee endpoint management with Microsoft Intune and Autopilot• Drive onboarding/offboarding processes, access provisioning and deprovisioning• Own ITSM governance (Incident, Request, Change, Knowledge, Asset Mgmt)• Improve CSAT, first-call resolution, and self-service adoptionRequired Skills:• Strong experience in enterprise IT Service Desk operations• Expertise with Microsoft Intune, Azure AD, M365, endpoint security• Familiarity with ITSM tools (ServiceNow, Jira Service Management)• Strong service-oriented mindset and leadership capabilitiesPreferred Certifications:ITIL Foundation, Microsoft MD-102, PMP/Agile