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Job Title: Key Accounts ManagementLocation: GGNType: Full-timeAbout UsWe are a leading SaaS based eCommerce Automation company solving the most complex problems for the eCommerce industry, serving more than 12k online brands, backed by tier 1 Institutional investors.Job DescriptionWe are looking to hire an experienced key account manager to maintain solid relationships with the company's key clients. The key account manager's responsibilities include growing the company's revenue by ensuring that key clients are satisfied with the services provided, identifying new business opportunities for key clients, and attending all meetings, conventions and training workshops. You should also be able to develop relationships with potential clients. To be successful as a key account manager, you should be able to analyze data and sales statistics and improve business and marketing strategies. Ultimately, an exceptional key account manager should be able to manage multiple key accounts without compromising on the quality of services provided.Job ResponsibilitiesBuild & maintain strong relationships with high-revenue key clientsAct as the primary point of contact between clients and internal teamsResolve client escalations & complaints effectivelyLead and supervise account teams for assigned clientsCollaborate cross-functionally (Marketing, Sales, Design, Logistics, Operations)Drive revenue growth through customized client solutionsNegotiate contracts & ensure timely execution of client goalsTrack account performance and share reports, forecasts & insightsMandatory Skill SetBachelor’s degree in Business / Finance / Sales or related fieldProven experience in Key Account ManagementStrong proficiency in MS Office & CRM toolsExcellent relationship-building & stakeholder management skillsStrong negotiation & leadership abilitiesAbility to manage multiple accounts simultaneouslyExceptional communication & customer service skills