Job Title: Vertical Head – BFSI & HealthcareLocation:Reporting To:Experience Required: 18–22 yearsEducation: Bachelor’s Degree in Engineering or Technology (Master’s preferred)Role Overview:We are seeking a strategic and experienced leader to head our BFSI (Banking, Financial Services & Insurance) and Healthcare verticals. This role demands deep domain expertise, strong customer engagement skills, and a proven ability to drive business growth and transformation across enterprise accounts.Key Responsibilities:Vertical Strategy & GrowthCustomer Engagement & Relationship ManagementTeam Leadership & DevelopmentSolutioning & InnovationOperational ExcellenceKey Performance Indicators (KPIs):Revenue Growth:Year-over-year revenue increase for BFSI and Healthcare verticals.Achievement of quarterly and annual sales targets.Customer Satisfaction:Net Promoter Score (NPS) and Customer Satisfaction Index (CSAT).Client retention and renewal rates.Strategic Account Expansion:Number of new strategic accounts acquired.Growth in wallet share within existing accounts.Solution Innovation:Number of new solutions or offerings launched specific to BFSI and Healthcare.Adoption rate of new solutions by clients.Delivery Excellence:Project delivery timelines and quality benchmarks.SLA adherence and incident resolution metrics.Team Performance:Employee engagement and retention within the vertical.Skill development and certification achievements.Profitability:Gross margin and EBITDA contribution from the vertical.Cost optimization and efficiency improvements.Market Positioning:Industry recognition, awards, or analyst mentions.Participation in thought leadership forums and publications.Required Skills & Qualifications:18–22 years of experience in IT services or consulting, with significant exposure to BFSI and Healthcare domains.Strong understanding of industry-specific challenges, regulatory environments, and digital transformation trends.Proven track record in managing large enterprise accounts and delivering complex solutions.Excellent leadership, communication, and stakeholder management skills.Bachelor’s degree in Engineering or Technology; MBA or equivalent is a plus.
Job Title
Delivery Lead-BFSI