Job Title

 Job Description Location: ChennaiEmployment Type: Full-Time | PermanentIndustry: FMCG / Manufacturing (B2B)Department: Customer Service / Customer SuccessRole OverviewWe are seeking an experienced Senior Executive – Customer Service to manage end-to-end customer order processing and coordination in a B2B manufacturing environment. The role requires close collaboration with internal teams and customers to ensure timely order fulfilment and high service standards.Key ResponsibilitiesProcess sales orders and generate proforma invoices using SAPCoordinate with internal planning and logistics teams for dispatch schedulesCommunicate order status, timelines, and dispatch details to customersSupport pre-sales coordination activities with the sales teamHandle sample dispatch coordination and confirmationsFollow up with customers on documentation and commercial requirementsAddress customer complaints and support timely resolutionPrepare and maintain periodic MIS and performance reportsBuild and maintain effective working relationships with key customer accountsEnsure consistent and professional customer service delivery Experience & BackgroundMinimum 4+ years of experience in customer service within a manufacturing organizationExperience supporting B2B customersHands-on working knowledge of SAP for order processingCandidates from pure service industries (e.g., BPO, IT services) may not be suitable for this roleAbout the CompanyWe are a leading food ingredients manufacturer and spice specialist based in Chennai, India, serving global food manufacturers and spice brands with high-quality, processed spice ingredients. The company operates a fully integrated and digitized supply chain, from farm-sourced spices to finished products, ensuring traceability and compliance with international food safety standards.Our product offerings include a wide range of steam-sterilized processed spices, spice blends, and dehydrated vegetable ingredients tailored to meet diverse customer needs. We are certified to process organic products in line with global norms and adhere to rigorous quality protocols supported by in-house laboratory testing.Driven by innovation, sustainability, and quality, the company collaborates closely with B2B clients to deliver reliable ingredient solutions and support new product development. Our vision is to be a preferred partner for sustainable, flavorful, and high-integrity ingredients in global markets.