Job Title

Field Engineer IT Operations Roles and responsibilities To respond remotely (via phone and/or online) to various end-user support requests arising from our airport clients. Support includes installing, diagnosing, repairing, maintaining and upgrading hardware, equipment and software related to mission critical Amadeus services at the Airport. This position may require being on call 24x7 at times to address alerts generated by the monitoring system to ensure a timely response to critical client-related issues. System/Application/Network Support Diagnose and quickly resolve a wide range of applications and networking problems to help minimize downtime Troubleshoot Amadeus onsite hardware and network connectivity in a LAN/WAN environment Requesting and coordinating 3rd party vendor support When required escalate issues/problems to appropriate support team members Dealing with hardware and application support issues Operational Dealing with hardware and application support issues Provide user data and application recovery Use diagnostic tools and methodologies to load, copy and customize operating system configurations for deployment Familiarize end users with basic software, hardware and peripheral device operation Take ownership and responsibility for queries, issues and problems Work with 3rd party vendor support contacts to resolve technical issues Maintain IT records and tracking for area of responsibility Work with other IT staff regarding new builds and upgrades Customer Focus: The ideal candidate must have the following qualifications and experience Maintain high levels of customer service providing efficient and effective support in a friendly and professional manner A minimum of 2 years' work experience. Relevant bachelor's degree or equivalent industry qualification Hands-on experience in troubleshooting computer networking, hardware & software issues Hands-on experience in mechanical or electrical would be an advantage Previous baggage handling, airport services and/or engineering domain experience would be an advantage To be successful in the role, it is essential that candidate possess the following qualities and competencies: Exceptional communication skills (verbal and written) Quick and methodical troubleshooting skills A self-starter, with a 'can do' attitude and a strong client focus Conscientious, self-motivated and have a positive working attitude Meticulous work ethic Ability to work independently Willing to work shift 24x7 Rotation will be weekly; it will be 12 hours shift with 4 days working and 3 days week off.