About the RoleWe are looking for a dynamic and customer-obsessed Manager – to lead and scale a high-performing team delivering premium customer experiences. This role goes beyond traditional customer service — it is about owning outcomes, elevating experience standards, and building a culture of excellence.You will lead a team of 40+ advisors responsible for managing high-value customers, driving engagement, and ensuring seamless journeys. The ideal candidate combines operational strength, people leadership, emotional intelligence, and a strong sense of ownership.Key Responsibilities1. Lead & Develop High-Performance TeamsManage, coach, and mentor a team of 40+ customer advisorsDrive performance, engagement, and retention within the teamBuild future leaders through structured coaching and feedback2. Deliver Exceptional Customer ExperienceOversee end-to-end customer lifecycle managementImprove personalization and relationship qualityHandle escalations with empathy, authority, and resolution focus3. Drive Operational ExcellenceMonitor KPIs, SLAs, productivity, and quality metricsIdentify process gaps and implement scalable improvementsEnsure seamless coordination across cross-functional teams4. Leverage Technology & AutomationUtilize CRM tools, dashboards, AI solutions, and automationImprove efficiency while enhancing human interaction qualityDrive data-backed decision-making5. Think & Act Like an OwnerTake full ownership of team outcomes and customer satisfactionDrive continuous improvement and scale operations effectivelyMaintain high standards even in high-pressure situationsWho You Are5–8 years of experience in customer experience, operations, or B2C service leadershipExperience managing large teams (30+ members preferred)Strong emotional intelligence and problem-solving abilityProven track record of building or scaling a function over at least 3+ yearsData-driven mindset with strong operational controlAbility to stay calm, decisive, and customer-focused under pressureWhat We OfferHigh-impact leadership role in a fast-growing organizationAutonomy with accountabilityMeaningful work that impacts people’s livesStrong learning and growth opportunitiesCollaborative and driven team environment
Job Title
Customer Service Manager(Post Sales)