Job Title

Summary: VIP is looking for a Software Support Specialist to join our RAS (Route Accounting System) Customer Support Team. The successful Software Support Specialist must enjoy working with others, be a fast learner, have excellent technical diagnostic skills, and enjoy a fast-paced environment. We are looking for an enthusiastic individual who can handle multiple tasks and be committed to customer satisfaction. Knowledge of the distribution industry is a plus. Experience: 2-3 Yrs of experience Primary Responsibilities: Work directly with customers by email or phone Respond promptly to customer inquiries in a professional manner Obtain and evaluate all relevant information to handle and resolve customer complaints Direct requests and unresolved issues to the designated resource Serve as liaison between the customer and various internal departments Vermont Information Processing Record details of inquiries, comments, complaints, transactions as well as actions taken towards resolution Follow up on customer communications and interactions Requirements: Essential Skill Set: Excellent communication skills - verbal & written Strong ability to analyze and solve problems Attention to detail and accuracy Detail oriented and ability to maintain data confidentiality Reliable & dependable Ability to multitask under pressure College degree and at least one year of customer service experience preferred Nice to have Skill set: Attention to detail and accuracy Detail oriented and ability to maintain data confidentiality Ability to multitask under pressure Educational Qualification: B.E, B Tech, MCA