Job Title

JOB ROLE : Lead- Operations control LogisticsREPORTING TO: Vertical Head - Logistic TYPE OF ROLE: People Manager role.LOCATION: Corporate Office, Mumbai.BU/ DIVISION: Logistics JOB PURPOSEBased at the Head Office, the Lead of Operations Control will serve as the central nerves of the supply chain. You will lead a high-performing team of associates to monitor, analyse, and drive Pan-India operations. This role is responsible for ensuring that warehouse performance (CFA/In-house) and transportation (Primary/Secondary/Last Mile) align with the company’s goals for cost leadership, 100% order fulfilment, and /"Best-in-Class/" vendor and customer experiences.KEY RESPONSIBILITIES1. Operations Control Tower & Performance TrackingReal-time Monitoring: Manage a central team to track daily inbound/outbound pendency and transit health across all nodes.Performance Reviews: Lead weekly/monthly business reviews (MBRs/QBRs) with Warehouse Managers, 3rd Party CFAs, and Transport partners.Incident Management: Act swiftly on operational deviations; identify bottlenecks in real-time and execute Corrective and Preventive Actions (CAPA).2. Transportation & Last Mile OptimizationVendor Funnel Management: Build and maintain a robust pipeline of Primary and Secondary logistics vendors to ensure capacity and competitive bidding.Cost Leadership: Drive aggressive last-mile cost reduction projects through route optimization, load consolidation, and carrier performance management.Financial Oversight: Ensure timely invoice booking and payment cycles to maintain superior vendor relationships and service continuity.3. Operational Excellence & Digital TransformationSystems Integration: Lead the implementation and automation projects for WMS (Warehouse Management System) and TMS (Transport Management System).Standardization: Create and enforce SOPs across all Pan-India warehouses to ensure process uniformity and quality.Reporting Automation: Shift the team from manual trackers to automated, real-time dashboards (PowerBI /Tableau) for /"single source of truth/" data.4. Inventory Health & Dispute ResolutionInventory Integrity: Direct Pan-India inventory audits and cycle counts; drive projects to reduce /"Bad Inventory/" and stock aging.Returns Management: Execute strategic projects to minimize RTO (Return to Origin) and warehouse damages.Dispute Management: Act as the final escalation point for complex disputes between vendors, transporters, and warehouses.5. Customer Centricity & Service Level Agreements (SLA)Order Fulfilment: Guarantee 100% Pan-India order fulfilment by balancing stock across regions.Customer Delight: Focus on reducing /"Order-to-Delivery/" lead times and improving the /"Perfect Order/" metric.EDUCATIONAL QUALIFICATIONS : BE /B Tech / PG – MBA WORK EXPERIENCE: 8-12 years preferably in consumer durables industry