Job Title

Job Summary:We are seeking a highly skilled and experienced Team Leader to oversee our Manufacturing IT Service Management and Application Management Services (AMS) portfolio. The ideal candidate will have a strong background in managing manufacturing applications, extensive experience in IT service management, and a proven track record in project management, particularly in rolling out upgraded versions of Manufacturing Execution Systems (MES) across global factory plants. Key Responsibilities:• Leadership and Team Management:o Lead and mentor a team of IT professionals, ensuring high performance and continuous development.o Foster a collaborative and innovative team environment. • IT Service Management:o Oversee the IT service management processes, ensuring alignment with industry best practices (e.g., ITIL).o Manage incident, problem, and change management processes for manufacturing applications. • Application Management Services (AMS):o Ensure the effective maintenance and support of manufacturing applications.o Coordinate with cross-functional teams to resolve application issues and implement enhancements. • Project Management:o Lead the rollout of upgraded MES versions across global factory plants.o Develop and manage project plans, timelines, and budgets.o Ensure successful project delivery within scope, time, and cost constraints. • Stakeholder Management:o Act as the primary point of contact for stakeholders, ensuring clear communication and alignment of objectives.o Conduct regular status meetings and provide updates to senior management.• Continuous Improvement:o Identify opportunities for process improvements and implement best practices.o Stay updated with the latest industry trends and technologies in manufacturing IT. Qualifications: • Education:o Bachelor's degree in computer science, Information Technology, Engineering, or a related field. Master’s degree is a plus. Experience:o Minimum of 6 years of experience in managing manufacturing applications and IT service management.o Proven experience in project management, particularly in rolling out MES upgrades globally. • Skills:o Strong leadership and team management skills.o Excellent project management skills, with a track record of successful project delivery.o In-depth knowledge of IT service management frameworks (e.g., ITIL).o Strong problem-solving and analytical skills.o Excellent communication and interpersonal skills. • Certifications:o Project Management Professional (PMP) or equivalent certification is preferred.o ITIL certification is a plus.