What This Role Owns Customer Experience & Store Excellence ● Elevate every customer touchpoint—service, checkout, fulfillment—within vintage stores. ● Use VOC inputs (CSAT/NPS) to redesign processes and eliminate friction. ● Turn operational efficiency into higher same-store sales and customer delight. 2. Tech-First Operational Execution ● Own the operational tech stack for vintage stores (WFM, POS, Mobile Execution, SOP engines). ● Drive centralization, real-time visibility, and digital controls for predictable execution. ● Enable automation that reduces manual effort and improves store productivity. 3. Same-Store Growth Driver ● Optimize labor, inventory, store workflows, and daily execution levers that impact revenue. ● Implement digitized SOPs using Lean/Six Sigma principles tailored for vintage environments. ● Improve consistency, speed, and quality across all vintage store operations. 4. Influence & Cross-Functional Leadership ● Work closely with CTO, CFO, Supply Chain, HR, and field leadership to align on growth priorities. ● Influence decentralized teams through clarity, data, communication, and shared goals. ● Empower field teams with systems, training, and insights that enable strong execution.
Job Title
Retail Leader