Job Title

Customer Support SpecialistThis is an entry to mid level job role.GETSETFIT | Mumbai (Onsite – Malad)Location: Onsite – Malad, MumbaiType: Full-timeExperience: 0-3 yearsOffered Salary: Upto 35K per month + (performance-based bonus)At GETSETFIT, community is not a feature. It’s the product.We’re looking for a Client Relations Executive who can own member experience end-to-end, build genuine relationships, and turn everyday conversations into long-term trust.This is not a passive support role.This is a people-first, ownership-heavy role for someone who understands that fitness journeys are emotional, not transactional.What you’ll do• Act as the primary point of contact for community members across their fitness journey• Manage and lead chat-based member communication (check-ins, concerns, renewals, nudges) with empathy and clarity• Build long-term relationships that improve retention, trust, and engagement• Identify patterns in member concerns and proactively flag improvements to the team• Maintain consistent follow-ups so no member feels ignored, rushed, or misunderstood• Represent the brand voice—calm, supportive, science-backed, and honest• Collaborate with coaches, nutritionists, and ops teams to resolve issues smoothlyWhat we’re looking for• Strong communication skills (comfortable in English and Hinglish)• High emotional intelligence—able to handle sensitive conversations with patience• Structured and dependable—can manage multiple conversations without dropping context• Problem-solving mindset—doesn’t escalate everything, tries to solve first• Comfortable using WhatsApp Business, Google Sheets, CRMs, and internal dashboards• Ability to balance empathy without overpromising or bending rules.You’ll stand out if you• Have 1+ year experience in community management, customer success, or member support• Understand fitness, wellness, or behaviour change (professionally or personally)• Have handled renewals, churn conversations, or retention workflows• Enjoy helping people stick to long-term goals, not just answering questionsWhy this role mattersYou won’t just reply to messages.You’ll influence whether someone stays consistent, renews, or gives up.If you like:• Meaningful conversations• Clear responsibility• Real impact on people’s lives