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Job Description – Front Office Associate Be the first to welcome guests, remember not just the desk they check in at.Company Name:ZoloStays Hotel Name:Z Bliss Designation:Front Office Associate Location:Mumbai Salary Range:₹3 – ₹3.5 LPA Benefits:Accommodation provided | On-duty meals provided Employment Type:Full-time Experience Required:Minimum 1 year in front office / hospitality / customer-facing rolesAbout ZoloStays – Why We Exist Zolo exists because living away from home should not feel like a struggle. Whether its a student stepping into a new city, a young professional building a career, or a traveler seeking comfort every individual deserves dignity, warmth, and thoughtfully run spaces. Across co-living, hotels, student housing, and vacations, Zolo has built one of the most diverse and high-quality living and hospitality platforms in the country.What sets us apart is not ambition or scale, it is our commitment to delivering quality consistently. We are here to create human-first hospitality experiences where safety is felt, service is genuine, and needs are addressed before they turn into complaints. Make living simple, human, and reliable.At Zolo, growth doesn't come from degrees or titles. It comes from ownership, effort, and learning on the ground.What We Believe We believe: Excellence is a standard, not a milestone we don't settle for working when we know what “great” looks like Consistency creates trust — quality matters only when it shows up every day Ideas matter only when execution is deep and sustained Standards live through ownership and accountabilityAbout Hotel Z – The Vertical You’ll Join You’ll be joiningHotel Z , Zolo’s dedicated hospitality vertical, atZ Bliss, Mumbai , where every interaction is focused on creating exceptional guest experiences. This vertical oversees end-to-end hotel operations, including front office, housekeeping, and reservations, ensuring smooth day-to-day functioning. As part of Hotel Z at Z Bliss, you’ll play a key role in welcoming guests, addressing their needs, and representing the brand on the floor. It’s a fast-paced, hands-on environment where attention to detail, hospitality, and proactive problem-solving make all the difference in creating memorable stays.Take a look at the hotel you’ll soon be welcoming guests into. Website Link: Property Link: In It for You – Read This Before Anything Else This role offers you: Hands-on exposure to hotel front office operations Direct involvement in guest handling and service delivery Accommodation and on-duty meals, reducing living expenses A fast-paced learning environment within a growing hospitality brand Opportunities to grow into senior front office or supervisory roles If you enjoy interacting with people and being at the center of operations, this role is for you.Role Overview – What This Role Is Really About A guest arrives at Z Bliss after a long day of travel.They’re tired. They’re unsure. Your welcome sets the tone.This role is not just about check-ins and check-outs. It’s about making guests feel comfortable, confident, and genuinely cared for from the very first interaction.What You Will Practically Do Every Day So you can clearly picture the role:Deliver a warm, professional, and friendly guest experience at all times Handle guest check-ins, check-outs, inquiries, and reservations Respond to phone and in-person queries regarding rooms and hotel services Address guest concerns and resolve issues efficiently and courteously Coordinate with housekeeping and other departments for room readiness Allocate rooms based on availability, preferences, and special requests Follow billing instructions and company credit policies accurately Operate EPBX systems (incoming/outgoing calls, wake-up calls, DND, paging) Maintain front office and hotel logbooks diligently Adhere to safety, security, and guest verification procedures Support operations during high-occupancy periods Perform additional front office duties as required by management Your role directly shapes how guests experience Z Bliss.Why This Role Matters (Your Day-to-Day Impact) Your work impacts:Guest satisfaction and online reviews Repeat stays and recommendations Smooth daily hotel operations Zolo’s brand perception at the property level When this role is done well, guests don’t just stay — they return.Key Performance Indicators (KPIs) Guest satisfaction and feedback scores Accuracy in front office operations and billing Adherence to SOPs and shift processes Responsiveness to guest issues Effective coordination with internal teamsWho Can Apply – Read & Self-Select Ask yourself: I enjoy interacting with guests. I stay calm and professional under pressure. I pay attention to detail. I’m comfortable with shift-based work. I take ownership of service quality. If most answers are yes — you’ll fit right in.Qualifications & Skills Education: Degree / Diploma in Hotel Management or related fieldsMust-Have Skills Minimum 1 year experience in a front office / hospitality role Strong communication and interpersonal skills Customer-first mindset with problem-solving ability Basic understanding of front office operationsGood-to-Have Skills Experience in hotels, hostels, or managed living setups Familiarity with EPBX systems and billing processesLanguage & Persona FitFriendly, courteous, and professional Responsible and dependable Team-oriented and collaborative Guest-focused at all timesYour Future Here If you succeed in this role:You can grow into senior front office or supervisory positions You’ll build a strong foundation in hotel operations You’ll be part of a hospitality brand that values people over hierarchyIf this feels like your kind of opportunity Apply now. Welcome guests. Build experiences at Z Bliss.