Title – Customer Care Representative – Associate / Customer Care RepresentativeDepartment – Customer ExperienceLocation: Mumbai ( Chandivali)What you will do:The Customer Care Representative will be responsible for:- Providing customer support to international customers over calls/chat/email - Resolving customer issues - Adhere to basic customer onboarding process - Handling customer’s claims - Running customized reports - Cross-functional collaboration with internal customers as and when neededResponsibilities- Communicate with customers via phone, email and chat - Provide knowledgeable answers to customer queries - Work with internal departments to meet customer's needs - Data entry in various platformsYou will be a great fit if you:- Have exceptionally effective communication skills (both verbal & written) - Empathetic, patient & has a solution-oriented thinking skills. - Adaptable, agile & have accuracy in customer data handling.Education criteria:Bachelor's degree or equivalent Minimum Experience: Minimum six months to five (0.6-5) years professional experience in customer service/Sales/Support/Communication intensive roles with international experience- Flexible working in rotational shifts - Willing to work for Mumbai location. - Assess for resilience, tone of voice and problem-solving attitude. - Excellent phone etiquette and excellent verbal, written, and interpersonal skills - Ability to multi-task, organize, and prioritize workThe ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Job Title
Customer Care Representative