Title: Intercom Automation & AI Specialist (Fin, Workflows, APIs)SummarySeeking an Intercom expert with deep experience in automation, AI agents (Fin), and SaaS integrations. This role focuses on building scalable, AI-driven customer support systems—not frontline support.Core Skills • Intercom Workflows • Fin AI Optimization • Fin Tasks / Fin Procedures • AI → Human Escalation Design • API & Webhook Integrations • Zapier / • SaaS CX AutomationResponsibilities • Deploy and maintain advanced Intercom workflows • Train and govern Fin AI performance • Integrate Intercom with CRM, billing, and internal systems • Monitor AI accuracy, deflection, and escalation effectiveness • Continuously optimize automation based on performance dataTarget Profiles • Intercom Consultants • CX Automation Architects • AI Operations / CX AI Specialists • SaaS Support Systems Engineers
Job Title
Automation Specialist