Job Title

Job Title: ButlerDepartment: Hospitality Location: New Delhi & Gurgaon Reporting To: Hospitality Head / Experience Centre ManagerRole PurposeTo deliver refined, personalized, and seamless hospitality services to guests at the Experience Centres, ensuring a premium service experience aligned with luxury brand standards.1. People PerspectiveMaintain impeccable grooming, etiquette, and professional conduct at all times.Build respectful and collaborative relationships with internal teams (sales, GREs, facility, security).Anticipate guest needs and respond with warmth, discretion, and professionalism.Demonstrate flexibility in supporting events, peak hours, and special guest requirements.Participate in service excellence and brand training programs.2. Financial PerspectiveSupport sales conversions by enhancing guest comfort and overall experience.Ensure optimal usage of consumables and hospitality supplies to minimize wastage.Follow approved service protocols to avoid cost overruns.Safeguard company assets and maintain inventory discipline.Support cost control initiatives through efficient service practices.3. Customer PerspectiveProvide personalized hospitality services to walk-in guests, clients, and dignitaries.Serve refreshments and assist guests with courtesy and attention to detail.Maintain high service standards to ensure guest satisfaction and repeat visits.Handle guest requests and concerns promptly and discreetly.Uphold confidentiality, privacy, and brand values in all guest interactions.4. Internal Process PerspectiveAdhere strictly to hospitality SOPs, hygiene standards, and safety protocols.Coordinate with GREs and sales teams to manage guest flow smoothly.Ensure experience centre readiness at all times (pantry, lounges, meeting rooms).Maintain cleanliness, presentation, and replenishment of service areas.Support internal events, launches, and site visits as required.Report issues related to facilities, supplies, or guest feedback promptly.Key Skills & CompetenciesStrong service orientation and attention to detailExcellent grooming and etiquettePolite communication and interpersonal skillsAbility to multitask and work under pressureExperience & QualificationsDiploma / Certificate in Hospitality (preferred)Experience in luxury hotels, premium lounges, or experience centres preferred