ABOUT TECHNOMINE:Technomine serves as your trusted offshore partner, offering customized outsourcing solutions to support your success. We specialize in:Business Process Outsourcing Knowledge Process Outsourcing Recruitment Process Outsourcing Accounting Process Outsourcing Research & DevelopmentOur experts assess your needs, streamline your processes, and provide strategic consultations to enhance efficiency and drive growth.The Technomine Journey:Founded in 2008 as a financial services provider in the U.S., Technomine has grown from a three-person team to a 350+ strong workforce, delivering excellence with integrity. 2010-2011: Expanded to the UK, added healthcare, accounting, and RPO services across Europe & North America. 2013: Established Middle East division for recruitment in construction, oil & gas, engineering, and IT. 2015: Launched video surveillance and record retrieval services, expanding to Europe, the UK, U.S., and Canada. 2017-2019: Diversified into security, recruitment, healthcare, and IT, providing seamless front- end and back-end support. Today, Technomine serves multiple industries with customized outsourcing solutions worldwide .Job Description Job Role: Admin Executive (Customer Service – Travel Industry) Positions: 3Role Overview:The Admin Executive will be responsible for handling customer service operations and administrative tasks related to travel bookings. The role requires strong communication skills, attention to detail, and hands-on experience with travel industry processes.Key ResponsibilitiesHandle customer queries via calls, emails, and chat in a professional and timely manner Provide support for travel-related services including bookings, modifications, cancellations, and refunds Coordinate with suppliers, vendors, and internal teams to ensure smooth service delivery Maintain and update booking records, customer data, and operational reports Prepare, edit, and manage travel-related documents using PDF tools Follow standard operating procedures (SOP) and meet service-level expectations Support night-shift or late-shift operations as per business requirements Escalate critical issues to the concerned team/manager promptlyKey Skills & RequirementsExcellent verbal and written communication skills Strong customer service orientation with problem-solving abilities Prior experience in the travel industry (preferred) Knowledge of travel operations such as hotels, transfers, flights, or packages Proficiency in MS Excel (basic to intermediate) and PDF editing tools Attention to detail and ability to multitask in a fast-paced environmentWhat We Offer:Opportunities for career growth and development. A dynamic and collaborative work environment. Leave Encashment Star Performer Bonus Attendance BonusJob Type:Full-timeBenefits: Food provided Leave Encashment Provident FundShift Timings are as follows: - (Days: - 6 Days working) 9:30 PM–6:30 AMSalary Budget: 23500 CTC - 28000 CTCSchedule: Night shift US shiftExperience:Customer Service (International)Language: English (Required)Work Location : In person Company Location : CG Road Navrangpura Contact Person- 9081031119/ 9213009276Why Join Us? Competitive salary and commission structure. Opportunities for career growth within the travel industry. Access to exclusive travel perks and discounts. Work in a dynamic, customer-focused environment.
Job Title
ADMIN EXECUTIVE