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Job Title: Retail Trainer – FoxtaleFunction: Learning & Development (Offline Retail)Location: Bangalore / KeralaReporting To: L&D; / Training HeadRole PurposeThe Retail Trainer will be responsible for training, upskilling, and grooming Beauty Advisors (BAs),BDEs, and retail staff to ensure strong product knowledge, excellent customer interaction, andimproved sales performance for Foxtale in offline retail channels.Key ResponsibilitiesProduct & Sales Training• Conduct product knowledge training on Foxtale skincare, body care, and new launches• Train BAs on USPs, hero ingredients, and correct product recommendations• Deliver sales pitch, objection handling, cross-selling & upselling trainingGrooming & Soft Skills• Train on personal grooming, hygiene, and communication skills• Coach on customer consultation and closing techniquesField Training & Store Visits• Conduct on-counter training and refresher sessions• Travel for store visits, audits, and on-the-job coaching• Support low-performing counters with corrective trainingBA Performance & Evaluation• Evaluate BA performance through role plays and live observation• Share feedback and improvement plans with the sales teamCoordination & Reporting• Coordinate with Sales, HR, and L&D; teams• Maintain training reports and visit feedback• Support new store openings and BA onboardingDesired Candidate ProfileExperience: Minimum 2–3 years as a Retail Trainer (Beauty/Skincare preferred)Skills: Strong skincare knowledge, presentation skills, and retail exposureLanguages: Fluent in English & Hindi; regional language mandatory