Job Title

Role OverviewWe are looking to hire a Point of Contact (POC) who will act as the single communication bridge between our company and our licensed restaurant operations. While the restaurant will have a full internal team including an Operations Manager, this role is critical for coordination, reporting, client servicing, basic sales support, and issue resolution.This role is suitable for a fresher or early-career professional with excellent communication, negotiation skills, and strong follow-up ability.Key Responsibilities1. Client & Stakeholder CoordinationAct as the primary point of contact between our company and the restaurant management teamEnsure smooth communication of expectations, updates, and deliverablesHandle day-to-day coordination and escalate critical issues to the MD when required2. Business & Sales CoordinationSupport sales-related discussions, menu promotions, pricing alignment, and commercial conversationsAssist in negotiating operational or commercial terms under guidanceMaintain relationships to ensure long-term partnership success3. Reporting & DocumentationPrepare daily / weekly / monthly reports related to:Sales summariesOperational updatesIssues and resolutionsAccounts-relatedMaintain structured records, trackers, and MIS using Excel4. Performance MonitoringTrack agreed KPIs such as:Sales performanceService quality indicatorsCompliance with licensing termsShare insights and improvement suggestions with internal leadership5. Internal CoordinationCoordinate with internal teams (finance, marketing, leadership) as requiredEnsure timely sharing of data, approvals, and updatesRequired Skills & QualificationsMust-Have SkillsStrong verbal and written communication skillsGood negotiation and persuasion abilityWorking knowledge of MS Excel (basic formulas, sheets, trackers)High ownership, follow-ups, and attention to detailPreferred QualificationsGraduate in any discipline (Hospitality / Business / Management preferred but not mandatory)Fresher or 0–2 years of experience in:Client servicingSales coordinationHospitality or retail operationsPersonality & TraitsConfident and professional communicatorCalm under pressure and solution-orientedComfortable interacting with senior stakeholdersOrganized and process-drivenWilling to learn and grow with the businessWhy This Role MattersHigh visibility role working directly with the MDExposure to restaurant operations, licensing, and commercial managementOpportunity to grow into business, operations, or account management roles