Job Title

Role PurposeThe Brand Implementation & Quality Management role is responsible for supporting the consistent execution of brand standards, quality frameworks, and guest experience initiatives across the hotel portfolio, with a focus on pre-opening brand setup. The role works closely with cross-functional teams to ensure audit readiness, SOP alignment, quality tracking, and smooth brand onboarding for new hotels, while supporting strategic projects and guest experience priorities.Key ResponsibilitiesBrand Audits & ComplianceAssist in planning, scheduling, and coordinating brand and quality audits across the hotel portfolio.Support audit documentation, evidence collection, corrective action tracking, and follow-ups with hotels.Maintain audit trackers and ensure timely closure of action items to meet brand compliance standards.SOP Development & ExecutionSupport the review, updating, and rollout of Standard Operating Procedures (SOPs) across functions.Assist in aligning SOPs with brand standards and operational requirements. Pre-Opening Brand Setup (Focus Area)Support brand onboarding for new hotels, including documentation, training logistics, and readiness checklists.Assist in coordinating brand trainings, tracking completion, and maintaining training records.Quality Tracking, Reporting & AnalyticsConsolidate data from brand audits, quality reviews, and guest feedback platforms.Support tracking of quality KPIs, brand scores, and compliance metrics.Prepare periodic dashboards, summaries, and reports for internal review and leadership updates.Strategic Projects & EnablersProvide coordination, tracking, and documentation support for strategic initiatives and quality improvement projects.Assist in project planning, timelines, and follow-ups to ensure successful execution of priority initiatives.Guest Experience & Loyalty SupportCompile guest feedback reports, especially for escalated cases, and support follow-ups with hotels.Coordinate and track support calls, action plans, and closure updates related to guest experience concerns.Cross-Functional & Hotel CoordinationCoordinate with Operations, Brand, Training, Quality, and Guest Experience teams to ensure alignment.Act as a support link between hotels and corporate teams for brand and quality-related matters.Educational Background & ExperienceDegree/Diploma Business Administration or related fieldPrior exposure to brand standards, quality, audits, or pre-opening environments is an advantageSuitable for early career professionals, specialists, or internsStrong attention to detail and documentation skillsAbility to manage multiple tasks and timelinesStrong coordination and stakeholder management skillsAnalytical mindset with basic reporting and data consolidation capabilityGood communication and follow-up skillsProactive and solution-oriented approach