Job Title

Experience Range - 10 to 16 years100% WFO and 24x7 shifts including night shifts applicable by default.Excellent verbal and written English skills.Job Description:Prior experience of working in an ops leader role of a business to business collections / order to cash process.Excellent analytical (excel) and presentation skills. Would have presented meaningful dashboards, collaterals to internal and external stakeholders in past role.Prior experience of managing several client owners and delivering operational delight. Managing the client Relationship end to end.Team Handling, Training and MotivationEmployee assessment and channelizing the workflowEscalation and resolution handlingMonitor performance & drive internal reviews with teamDelivery, quality and exception handling should be monitored.Potential risks identification and managementMeet the operational, functional and business objectives required by the contract and provide a profitable interactionDrive Transformation projects