TCS hiringRole: Service Desk LeadExperience: 8-10Location: GurgaonMust Have:Strong leadership and team management skills. Expertise in ITSM tools (ServiceNow). In-depth knowledge of ITIL framework. Excellent communication and problem-solving skills. Ability to handle high-pressure situations and escalations. Experience in reporting and KPI management.ITIL-based incident and request management, leadership in ITSM tools (ServiceNow, Remedy), team coordination
Job Title
Service Desk Lead