1. Partner & Technician ManagementShortlist, onboard, certify, and evaluate partners/technicians performance as per SOPs.Ensure availability and manage upgrades or terminations2. Training & DevelopmentConduct initial training, reskilling, upskilling, and periodic refresher programs.Deliver hands-on field training through OJTs3. Performance Monitoring & Customer SupportTrack KPIs and performance metrics of partners and technicians.Take corrective actions based on evaluation outcomes.Guide and support in resolving escalated issues within TAT to ensure customer satisfaction.4. Operational ComplianceConduct audits, inventory reconciliation, and FTTx device inspections.5. Mobility Device ServicesHandle walk-in customer interactions, device repairs/swaps, CRM entries, and software upgrades.Train and support extended service points.6. Field Readiness & Ad-hoc ActivitiesTravel to touchpoints as required.Participate in special initiatives like complaint handling, out-calling, and coaching Jio Associates.
Job Title
Digital Repair Specialist