Job Title

We specialize in personalized lifestyle management, offering services such as:  Personal Concierge – Tailored luxury experiences  Travel & Hospitality – Exclusive travel planning  Brand & Corporate Services – VIP event management and partnerships Job Description - Dedicated Lifestyle Manager/Elite Lifestyle manager The Dedicated Lifestyle Manager will be responsible for delivering & maintaining exceptionalservice levels by Meeting with their Dedicated Members at the initial introduction to service & intro to t h e Managerstage, and at any other stage throughout the membership as requested by the Member – with a view to ‘really getting to know’ the member; Job Functions  Selecting the appropriate form of member communication – based on effectiveness,swift resolution, & members’ preference.  Good knowledge of worldwide travel destinations & luxury products/services, given that our members are based around the globe& request info regarding predominantly travel, leisure & services worldwide.  Keeping members updated regularly, setting deadlinesfor updates & meeting them or providing new update deadlines in advance of the current one expiring  Following up with members post-request & obtaining feedback – and communicating to relevant parties (Line Manager, Bus Dev, Supplier directly);  Offering customized, personalized, tailored suggestions when fulfilling requests, by their Dedicated Members’ known preferences & likings – exhibiting good member relationships & genuine care for their welfare  Creating and maintaining appropriate member profile groupings by interest, likes & dislikes; to provide a data mine of relevant and up-to-date information Required Qualifications  Work background in any of the following sectors/areas, Customer Service Management, Guest Relations, Lifestyle and or Account Management, Hospitality, luxury travel & leisure.  Possess a minimum of 4 – 7 years of Concierge experience  In-depth understanding of requirements involved in the lifestyle management of affluent, high net worthies.