Job Title

About the jobWe're seeking a highly motivated and detail-oriented Senior Operations Manager - MICE (Meetings, Incentives, Conferences, and Events) and Corporate Travel Coordinator to join our team in Mumbai. This pivotal role requires a professional with exceptional communication skills, a strong aptitude for numbers and financial analysis, and proven experience in planning and executing diverse MICE and corporate travel programs.This is a full-time, work-from-office position based in Mumbai.Roles & Responsibilities End-to-End Coordination: Plan, organize, and execute all aspects of MICE programs, including venue selection, vendor negotiation, logistics management (flights, accommodation, ground transport), and on-site support.Budget & Financial Management: Develop detailed program budgets, manage expenses, track payments, and conduct post-event financial reconciliation. Your comfort with numbers is crucial for ensuring profitability and financial accuracy.Vendor Relations: Source, evaluate, and manage relationships with airlines, hotels, DMCs (Destination Management Companies), and other relevant suppliers to secure the best rates and services.Documentation: Prepare comprehensive proposals, presentations, contracts, and post-event reports.Corporate Travel CoordinationBooking Management: Handle complex domestic and international corporate travel bookings (flights, rail, hotels, car rentals) for key clients using GDS (Global Distribution System) or other booking platforms.Communication & Client RelationsClient Engagement: Serve as the primary point of contact for clients, clearly understanding their objectives for MICE events and travel needs. Excellent verbal and written communication is essential to effectively convey proposals, updates, and solutions.Internal Collaboration: Liaise effectively with sales, operations, and finance teams to ensure seamless service delivery.Issue Resolution: Proactively identify potential issues and communicate resolutions swiftly and professionally to all stakeholders.Desired Experience & QualificationsMinimum 10 years’ experience in MICE, of which 3 should be in management positionMinimum 5 years in the Travel IndustryExcellent command of spoken and written EnglishExcellent Organizational and administration skillsProject management skillsNegotiation skillsCreative and out of the box thinkingSolid level of Maturity and professionalism to manage a program on the ground with the customerExcellent domestic, regional, and international travel experienceMust be fully proficient with PowerPoint, Word, and ExcelExcellent understanding of MICE trends and tech used in MICEPersonal CompetenciesSelf-motivator with passion for the jobMust be in possession of a valid passport. This position requires that all staff within the division travel for site inspectionsProfessional disposition alwaysActs with respect, integrity, courage and accountability and helps to build the Karo Trip Brand.Package & RemunerationAttractive package market related, based on experience.To apply for this awesome opportunity please send us your CV to: hrd@