About the RoleWe are looking for a passionate and customer-centric Customer Service & E-Commerce Executive to manage our D2C customer experience and support daily e-commerce operations. The ideal candidate is detail-oriented, organized, and committed to delivering an excellent customer experience.Key Responsibilities- Handle customer queries via phone, email, and chat - Manage product listings, pricing, and inventory across e-commerce platforms - Handle NDRs (Non-Delivery Reports) and ensure successful order deliveries - Track daily orders and prepare basic operational reports - Coordinate with warehouse, logistics, and marketing teams - Maintain customer records and uphold high service standardsRequirements- Graduate - 1–3 years of experience in customer service or e-commerce operations - Strong communication and problem-solving skills - Basic understanding of returns, exchanges, and refund processes - Familiarity with platforms like Shopify, Amazon, Flipkart, etc. - Friendly, approachable, and customer-first mindset✨ If you enjoy working in a fast-paced D2C environment and love helping customers, we’d love to hear from you!Job Location: Nariman Point Head Office & Sewri WarehouseWork Mode: On-site role (This is not a Work From Home profile)
Job Title
D2C Customer Service & E-Commerce Executive