About SmartQSmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology. Our mission is clear: to elevate everyday dining into a seamless and meaningful experience.In the last decade, we’ve transformed cafeteria and food operations across industries with scalable, cutting-edge solutions. Operating in 14 countries and backed by Compass Group- a $60B global foodservice leader SmartQ continues to push the boundaries of what modern food-tech can achieve.Since our inception in 2015, we’ve become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the world’s largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo.At the heart of SmartQ is a culture shaped by four core pillars:Great People | Great Food | Great Experience | Greater GoodThese values inspire collaboration, innovation, humility, and a relentless pursuit of excellence.To dive deeper into what drives us, explore our cultural pillars on the SmartQ LinkedIn ‘Life’ page. It offers an authentic glimpse into the journey you could be part of: you excited to join our team as Senior Executive - Site Operations?Do you enjoy carrying out operations efficiently and feel enthusiastic about maintaining mutually beneficial relationships with clients? If your answer is a resounding yes, then we are hunting for you.As a Senior Site Executive at SmartQ, your primary goal will be to take responsibility for managing and optimizing the day-to-day operations to ensure efficiency, quality, and alignment with the overall strategic goals of the organization. In addition, you must be adept at strategic planning, team leadership, and problem solving to navigate the complexities of operational management.Do you possess all these skills and wish to make an impact in the world of food and technology? Join us now!Key roles and responsibilities:- Tracking & managing on ground operations of site. - Client relationship management. - Regular tracking of MIS data & reporting. - Resolving on-ground situations & conflicts. - Collaborate with cross-functional teams to address operational challenges. - Contribute to the development of operational strategies aligned with overall organizational goals. - Optimize resource utilization to maximize productivity. - Collaborate with senior management to establish and implement policies and procedures. - Identify potential risks to operations and implement mitigation strategies. - Identify areas for process optimization and efficiency improvements.Qualifications:- Bachelor’s degree in Hotel Management (BHM) or equivalent in Hospitality. - Passionate about providing top-notch service to both clients and employees. - Requires a minimum of 4 years of relevant experience. - Sound knowledge and experience of working with food, technology, and people management. - Possess strong communication skills in both English and the local language. - Ensuring positive and excellent experience for all with a positive attitude. - Tech-savvy with basic computer knowledge, a passionate learner. - The candidate will be required to work for 6 days a week. - Self-motivated, agile and ability to adapt to a changing environment. - A team player with the ability to lead and manage food partner employees, demonstrating self-motivation to take initiatives.Message from CEO:We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.
Job Title
Senior Executive - Site Operations