Job Title: Delivery Manager – US IT StaffingLocation: Hyderabad , India Experience: 8–15 years Employment Type: Full-TimeJob SummaryWe are seeking an experienced Delivery Manager – US IT Staffing to lead and manage end-to-end staffing delivery for US-based clients. The Delivery Manager will be responsible for requirement fulfillment, team performance, compliance, client satisfaction, and continuous improvement of delivery operations across MSP and direct client engagements.Key ResponsibilitiesClient & Requirement ManagementAct as the primary delivery point of contact for US clients, MSPs, and VMS platforms (Fieldglass, Beeline, Coupa, etc.).Analyze job requirements and define delivery strategies based on skills, rates, location, and compliance needs.Manage demand forecasting and prioritize open requirements to meet SLAs.Delivery & Team ManagementLead, mentor, and manage recruitment teams (onshore/offshore).Assign requirements, define daily/weekly targets, and track delivery metrics.Ensure high-quality resume submissions aligned with client expectations.Candidate Lifecycle OversightOversee the complete candidate lifecycle:ScreeningSubmissionInterview coordinationOffer negotiationOnboarding and start confirmationEnsure candidates are interview-ready with strong communication and technical alignment.Manage redeployments, extensions, and backfills.Compliance & DocumentationEnsure compliance with US staffing regulations and client onboarding requirements.Oversee documentation including I-9, EAD, I-94, visa documents, background checks, drug screening, W2/C2C onboarding.Work closely with Immigration and HR teams to ensure visa and compliance adherence.Stakeholder CollaborationCollaborate with Sales, Account Managers, Immigration, HR, Payroll, and Finance teams.Handle delivery escalations related to candidate performance, pay issues, or client feedback.Performance Metrics & ReportingTrack and report KPIs including:Time-to-fillSubmissions vs interviewsInterview-to-offer ratioOffer-to-join ratioAttrition ratePrepare weekly/monthly delivery dashboards for leadership.Process Improvement & TrainingDefine and enhance delivery SOPs and recruitment processes.Train recruiters on sourcing strategies, screening best practices, and compliance standards.Drive continuous improvement initiatives to increase efficiency and quality.Client Satisfaction & RetentionEnsure SLA adherence and high levels of client satisfaction.Support account growth through consistent delivery and relationship management.Required Skills & Qualifications8+ years of experience in US IT Staffing, with at least 3–5 years in a Delivery Manager / Lead role.Strong understanding of the US staffing lifecycle.Hands-on experience with MSP/VMS environments.In-depth knowledge of US work authorization types (H1B, GC, EAD, USC, CPT/OPT).Experience managing high-volume delivery teams.Strong analytical, communication, and stakeholder management skills.Proven experience meeting SLAs and driving delivery performance.Preferred QualificationsExperience supporting large enterprise or healthcare/government clients.Exposure to billing, payroll coordination, and margin management.Familiarity with ATS tools and reporting dashboards.Excellent escalation management and client-facing skills.Key Success MetricsSLA adherenceTime-to-fillSubmission qualityClient satisfactionTeam productivity and retention
Job Title
Delivery Manager – US IT Staffing