Job Title

Role OverviewAs Zonal Manager – North East, you will own the business performance and in-store execution of 50+ stores across the region. You will drive sales growth, store productivity, and frontline excellence while building a strong leadership bench. This is a hands-on role requiring deep store engagement, people leadership, and disciplined execution.Key Responsibilities1. Sales & Store Performance Ownership- Drive sales growth, conversion, ticket size, and store profitability across the zone. - Own key store KPIs and ensure consistent performance across mature and new stores. - Identify underperforming stores and execute clear turnaround plans.2. Team Leadership & Frontline Excellence- Lead, coach, and develop Area Managers, Store Managers, and in-store teams. - Build a culture of ownership, accountability, and high performance on the shop floor. - Ensure strong hiring, training, and succession planning for critical store roles.3. In-Store Customer Experience & NPS- Own the end-to-end in-store customer journey and drive high NPS and repeat visits. - Ensure consistent service quality, grooming, hygiene, and selling standards across stores. - Use customer feedback and store audits to continuously improve experience and conversion.4. Store Operations & Inventory Discipline- Ensure flawless store operations with strong adherence to SOPs and audit standards. - Drive tight inventory management, minimizing pilferage, returns, and stock ageing. - Optimize staffing and scheduling to maximize sales productivity per store and per employee.5. New Store Launches & Market Expansion- Support and execute new store openings in coordination. - Ensure stores achieve faster ramp-up and early productivity benchmarks. - Bring local market insights to strengthen store location, staffing, and assortment decisions.6. Performance Tracking & Actionable Insights- Track daily, weekly, and monthly performance dashboards across the zone. - Analyze gaps and implement quick, data-backed corrective actions. - Share on-ground insights and best practices with the Circle leadership team.