Job Title

JD :Area Manager – Field and Services Roles and Responsibilities:- - Follow the network on all the Quality & After-sale business KPIs (Parts, Customer Satisfaction) and implement corrective actions, if needed, - Deploy Renault Referential, Methods & Standards, workshop organization and Quality policy, - Contribute to the achievement of Customer Satisfaction and Service Retention objectives, - Deploy and pilot all animation systems of the network, - Ensure the service coverage on its territory, - Understand Business Profitability and measures to improve with necessary simulation - Inform, manage the after sales commercial policy of Renault with the Dealer - Reach the target of the workshop and distribution parts business, - Deploy the customer engagement activities / service promotions (to retail customers) in the workshops of the network, - Drive the customer satisfaction index - Prepare Training plan of the After-sales employees of the network, in relation with the training centre - Provide feed-back to RIPL on the different programs efficiency, - Manage the customer complaints with the dealer and head office, ensure an answer is provided within the target time Purpose of the Job - Maximize the commercial performance in Parts, accessories and service, as well as the Quality of Service performance of the dealers of his zone, - Deploy the commercial and quality policy of the manufacturer, - Manage the customer satisfaction, - Provide assistance to the dealers, - Interface between network and RIPL,