Upselling: Identify opportunities to upgrade existing clients to higher-value telecom plans, premium features, or advanced solutions that meet their evolving needs. Cross-Selling: Promote complementary telecom services such as data packages, cloud solutions, VoIP, and managed services to existing customers. Customer Engagement: Build trust through proactive communication, understanding client requirements, and offering tailored solutions that add value. Market Analysis: Monitor customer usage patterns and industry trends to design targeted offers and campaigns for upselling and cross-selling. Collaboration: Work closely with operations, technical, and customer service teams to ensure smooth implementation of upgraded or additional services. Performance Tracking: Measure success through KPIs such as revenue growth, customer retention, and conversion rates for upsell/cross-sell initiatives.
Job Title
Assistant Manager