About CAIO ConnectCAIO Connect is building the world’s leading peer community for Chief AI Officers and enterprise AI leaders (Fortune 1000 and Government). We connect executives to learn from each other, get training, discover career and board opportunities, showcase innovation, and participate in high-profile events that elevate their work and their organizations.Role SummaryWe’re hiring a mission-driven Community Manager to design, launch, and scale an exceptional member experience. You’ll own day-to-day community operations, member programming, engagement, and analytics—working across podcasts, webinars, events, jobs, mentorship, and our knowledge & innovation hubs. You’ll collaborate closely with leadership and partnerships to ensure this community delivers real value to members and partner organizations.Key Responsibilities• Member Growth & Onboarding: Own funnels from interest → application → onboarding. Craft executive-grade welcome flows, orientation sessions, and playbooks to drive 90-day activation.• Programming & Engagement: Plan a calendar of peer roundtables, town halls, practitioner circles, AMAs, and small-group masterminds. Curate agendas tied to AI leadership, governance, delivery, and change management.• Content & Visibility: Coordinate guest pipelines for the CAIO Podcast; support webinars, events, and awards; and package member stories for social/PR to raise executive visibility.• Careers & Mentorship: Moderate a confidential jobs channel and job board, run talent spotlights, and manage mentor/mentee matching, office hours, and career workshops.• Knowledge & Innovation Hub: Publish whitepapers, tools, and templates; run Moonshot/innovation showcases and startup spotlights aligned to enterprise needs.• Community Operations & Platform: Run the member portal and community features (profiles, directory, DMs, forums, events, jobs, content library). Drive usability, accessibility, and member success.• Data, Insights & CRM: Track activation, retention, NPS, program ROI; maintain clean CRM records; generate monthly executive dashboards and recommendations.• Partnerships & Sponsors: Collaborate on partner activations, executive roundtables, research, and content. Ensure sponsor benefits are delivered with white-glove quality.• Moderation, Ethics & Trust: Uphold a respectful, confidential environment. Manage community guidelines, approvals, and escalation paths.• Cross-functional Collaboration: Work with KN/CAIO Connect leadership, comms, and production teams to deliver a cohesive member experience across channels.Qualifications (What You Bring)• 5–8+ years in community management, customer success, membership associations, or executive programs—preferably B2B/enterprise tech.• Proven experience running executive-level programming (roundtables, briefings, AMAs) and building high-trust communities.• Operational excellence: you can design processes, document SOPs, and manage calendars, vendors, and speakers with polish.• Clear, executive-ready communication; strong writing and facilitation skills; comfort briefing C-suite leaders.• Hands-on experience with community and membership platforms (e.g., BuddyBoss/BuddyPress, MemberPress or similar), WordPress-based sites, and event/job board tools.• CRM and analytics competence (e.g., Zoho CRM or similar); can interpret dashboards and make data-backed recommendations.• Familiarity with podcasts/webinars/events workflows; capable of coordinating speakers, assets, and amplification plans.• Nice to have: domain familiarity with enterprise AI leadership, governance, and transformation; basic HTML/CSS; accessibility awareness (WCAG 2.1).Success Metrics & KPIs• Member activation within 30/60/90 days; monthly active members (MAU) and retention.• Event attendance, engagement rates, and post-event satisfaction (CSAT/NPS).• Forum/DM velocity; mentor matches and completion; job postings and applications.• Content consumption (podcast/webinar plays), social amplification, and PR mentions.• Data hygiene and CRM completeness; quality of monthly insights & recommendations.Work Setup & CultureRemote-friendly with occasional travel for flagship events. We value initiative, integrity, and thoughtful collaboration—and we operate with the confidentiality and respect expected by policy leaders and Fortune-level executives.Compensation & BenefitsCompetitive salary commensurate with experience, plus benefits. We are open to
Job Title
Community Manager