About SmartQSmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology. Our mission is clear: to elevate everyday dining into a seamless and meaningful experience.In the last decade, we’ve transformed cafeteria and food operations across industries with scalable, cutting-edge solutions. Operating in 14 countries and backed by Compass Group- a $60B global foodservice leader SmartQ continues to push the boundaries of what modern food-tech can achieve.Since our inception in 2015, we’ve become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the world’s largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo.At the heart of SmartQ is a culture shaped by four core pillars:Great People | Great Food | Great Experience | Greater GoodThese values inspire collaboration, innovation, humility, and a relentless pursuit of excellence.To dive deeper into what drives us, explore our cultural pillars on the SmartQ LinkedIn ‘Life’ page. It offers an authentic glimpse into the journey you could be part of: you excited to join our team as a Key Account Manager?Are you passionate about managing and nurturing relationships with key clients/customers of a business? If your response is a resounding yes, then we are hunting for you.As a Key Account Manager at SmartQ, your primary goal will be to ensure client satisfaction, retention, and growth of the business. Fostering, sustainable, and profitable relationships with key clients to maximize business opportunities lies at the heart of this role. In addition, a combination of interpersonal skills, strategic thinking, and a deep understanding of the clients and products will keep you functioning a cut above the rest.If you are a dynamic, results-oriented manager with a proven track record in steering MNCs toward unprecedented success, we invite you to seize this opportunity to make a profound impact on our global presence. Do you possess all these skills and wish to make an impact in the world of food and technology? Join us now!Key roles and responsibilities- Lead the company’s dynamic food service sales efforts and develop/maintain relationships with food service institutions at all levels. - Manage an individual expense account within budget guidelines. - Maintain ongoing relationships with customers and drive conversations to inform them about new developments in the company’s products. - Develop quotes and proposals. - Negotiate by phone, email, and in person. Must be comfortable with legal documents. - Attend client meetings, food committee meetings, and other events related to clients. - Maintain effective, professional relationships with customers, vendors, and fellow employees. - Administer unit operations in accordance with the standards required by SmartQ, and handle contract specifications and statutory regulations. - Responsible for the overall resourceful management of the unit, providing great quality food services and healthy partner management. - Responsible for monitoring and ensuring food services to agreed standards and specifications. - Ensure economic and efficient utilization of resources including utility, people, and technology. - Analyze and help on-site/off-site partners manage effectively. - Communicate regularly with clients to stay updated on operational activities and happenings - Action plans are completed following client satisfaction surveys and audits. - Ensure all products are correctly priced in line with client agreement and specifications. - Complete manpower schedule within the budget. Adjust labor schedule in line with sales. - Ensure site adherence to safety standards as per SLA.Educational Qualification & Skills Required- Experience in the food industry required. - Strong work ethic, integrity, and personal accountability to be a self-starter and make independent decisions. - The ability to handle pressure and meet deadlines. - Flexible and willing to take on any tasks to support team efforts. - Excellent written and verbal communication skills. - Strong interpersonal skills. - Sound knowledge and experience of working with food, technology, and leverage people. - Results, be accountable, and hold accountable. - Proven experience in managing successful teams in a similar environment. - Basic Food Hygiene certificate and knowledge of QHSE standards. - Excellent financial and application acumen. - Self-motivated, agile, and able to adapt to a changing environment. - Overall 5+ year's experience with a minimum of 3 years in a similar role. - Graduate/Diploma in Hotel Management discipline.Message from CEO:We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.
Job Title
Key Account Manager