Job Title

Job Description :- Designation: Service Engineer - Department: Service - Experience: 2 to 4 Years - Base Location: Bengaluru - Edu. Qualification: Diploma/ITI/BE/B.Tech - Electonics/ElectricalRoles and Responsibilities :- Responds to customer complaints - Evaluates and resolves problems of the customer - Assists in installing the equipment - Analyzes, inspects and reviews findings to determine the solution to the problem that the customer demands - Works alongside with technical sales engineers - Offers customer training for the product - Repairs, tests and maintains equipment - Monitors performance of the product - Maintains product manuals - Provides customers with regular reports and feedback on their service requests - Develops and maintains relations with customers; reports common complaints of customers to top management in order to address the situation for future reference - Makes recommendations to maintenance technicians and offers feedback on product development, features and functions.Required Candidate profile :- Proven Work experience on servicing Fiber Laser Cutting Machine. - Excellent analytical and problem-solving skills must be possessed by all service engineers. - Excellent communication skills both written and verbal in order to relay the problem and solution to customers and top management.