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Role Overview We are seeking a CRM professional to manage and enhance customer relationships for our commercial real estate portfolio. The role involves end-to-end client engagement, coordination with internal teams, and ensuring superior customer experience. Key Responsibilities - Manage client interactions from post-sales to possession, ensuring high customer satisfaction. - Address and resolve customer queries, complaints, and escalations promptly. - Coordinate with sales, finance, legal, and project teams for smooth execution of commitments. - Manage documentation, payment schedules, and compliance in coordination with finance and legal teams. - Oversee the handover process including key handover, documentation, and after-sales services. - Maintain accurate records of customer communications, agreements, and transactions. - Utilize Salesforce and other CRM tools to manage customer lifecycle, track interactions, and generate reports. - Drive initiatives to enhance customer experience and build long-term relationships. Experience - Graduate/Postgraduate with 8+ year’s CRM experience in real estate. - Hands-on experience with Salesforce and other CRM tools. Core Skills: - Strong communication, problem-solving, and relationship management skills. - Proficiency in MS Office; ability to manage multiple stakeholders in a fast-paced environment.