Job Title

Title - Helpdesk AdministratorJob DescriptionCheck Point is seeking a self-motivated, adaptable, and quick-learning Application Help Desk Administrator to provide internal front-facing support for the company employees and related IT services.You will be responsible for coordinating and communicating with employees worldwide to ensure expedient resolutions to technical issues and requests.Major Responsibilities- Provide technical support to users of Microsoft Windows-based systems, including desktop computers, laptops, - and servers. - Install, configure, and troubleshoot Microsoft Windows operating systems, software applications, - and hardware devices. - Troubleshoot Active Directory and Exchange Server environments. - Troubleshoot printer and scanner issues. - Provide end-user training on Microsoft Windows products and services. - Work with other IT team members to ensure the smooth operation of the company's IT infrastructure. - Support Salesforce support - Communicating with employees via phone, email, and text (English). - Introducing policies, procedures, and technologies to proactively respond to trouble areas in service delivery. - Additional responsibilities based on business requirements.Desired Background- 2-3 years of experience in Microsoft Windows system administration. - Experience with Active Directory, Exchange Server, and other Microsoft products and services. - Strong troubleshooting skills. - Work timings - US time zone (night shift) - Excellent written and verbal communication skills. - Ability to work independently and as part of a team. - Ability to learn new technologies quickly. - Familiarity with cloud computing technologies is a plus. - Mac OS, Linux knowledge – Advantage